General

This Privacy Policy describes how Imoto Tea (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.imototea.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit through the Services may include:

• Basic contact details (name, address, phone number, email)
  
• Order information (billing/shipping address, payment confirmation, email, phone number)
  
• Account information (username, password, security questions)
  
• Shopping information (items viewed, cart contents, wishlist)
  
• Customer support information (messages or data you provide)
  

Some features may require you to provide certain information. You may choose not to provide this information, but doing so may limit access to certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include:

• Device and browser information
  
• IP address
  
• Pages viewed and navigation patterns
  
• Interaction with ads or emails
  
• Network connection details
  

We use cookies, pixels, web beacons, and similar technologies to collect this information.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

• Service providers who help operate our Site (such as Shopify)
  
• Payment processors who collect payment and billing information
  
• Marketing or analytics partners who collect data via cookies or pixels
  

Any third-party information is treated in accordance with this Privacy Policy. We are not responsible for third-party policies or accuracy of their information.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services, including:

• Processing payments and fulfilling orders
  
• Sending order confirmations and notifications
  
• Creating and managing accounts
  
• Handling shipping, returns, and exchanges
  
• Allowing you to post reviews
  

Marketing and Advertising

We may use your personal information to:

• Send promotional emails, texts, or mail
  
• Show advertisements tailored to your interests
  
• Improve how we promote our products
  

You may unsubscribe from marketing at any time.

Security and Fraud Prevention

We use your information to detect, investigate, or prevent fraud or misuse.
If you create an account, you are responsible for keeping your credentials secure.

Communicating With You

We use your personal information to respond to your inquiries, provide customer support, and improve our Services.

Cookies

We use Cookies to:

• Operate and improve the Site
  
• Remember your preferences and actions
  
• Run analytics
  
• Tailor advertising
  

You can disable cookies through your browser settings, but doing so may affect Site functionality.

For Shopify-specific cookies, see: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

• Vendors and service providers, such as:
  
  IT management and hosting services
  Payment processors
  Fulfillment and shipping partners
  Customer support
  Analytics providers
  
• Business and marketing partners, including Shopify
  
• When you consent, such as when using social media integrations
  
• Affiliates or corporate group members
  
• In connection with business transactions, legal obligations, or to protect our rights
  

Categories of Personal Information Disclosed in the Past 12 Months

• Identifiers (contact details, order/account info)
  
• Commercial information (order history, shopping activity, customer support)
  
• Internet activity (Usage Data)
  

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other public content, it may be visible to anyone.
We are not responsible for how others use or access publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy, security, or content of those external sites. You should review the policies of any third-party websites you visit.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from children.
If a child has provided personal information, please contact us so we can delete it.

We do not “sell” or “share” personal information of individuals under 16 years old.

Security and Retention of Your Information

While we use reasonable measures to protect your information, no method of transmission or storage is completely secure.

We retain personal information as long as necessary to:

• Maintain your account
  
• Provide the Services
  
• Comply with legal obligations
  
• Resolve disputes
  
• Enforce our policies
  

Your Rights and Choices

Depending on where you live, you may have rights such as:

• Right to Access / Know
  
• Right to Delete
  
• Right to Correct
  
• Right to Portability
  
• Restriction of Processing
  
• Withdrawal of Consent
  
• Appeal a denied request
  
• Manage communication preferences
  

You may exercise these rights through the Site or by contacting us at admin@imototea.com.

We may need to verify your identity before responding to your request.
You may designate an authorised agent to act on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your data, contact us at admin@imototea.com.
You may also lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States.
If transferring data from Europe or the UK, we rely on approved mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Imoto Tea
📧 admin@imototea.com